Support

The GEO (Generative Engine Optimization) Score is a 0–100 rating of how well your store is set up to be discovered and recommended by AI search engines like ChatGPT, Perplexity, and Gemini. It is calculated by auditing five signals: whether you have an llms.txt file, whether AI crawlers are allowed in robots.txt, whether your store has JSON-LD schema markup, whether you have an FAQ page, and the richness of your product descriptions. Scores update each time you run a scan.

A low score usually means one or more key signals are missing. After running a scan, check the "Per-asset audit" section on the Dashboard — it shows exactly which signals are passing and failing, and provides one-click Fix buttons for the most common issues. The most impactful fixes are typically adding a llms.txt file and ensuring your product descriptions are 150+ words.

When a customer arrives at your store from a link in ChatGPT, Perplexity, Gemini, Copilot, or Claude, their browser sends a referrer header identifying the source. Citeable captures this referrer on incoming orders and matches it against a list of known AI channel domains. Attribution is best-effort — some AI traffic arrives as "Direct" when referrer headers are stripped by the browser or privacy settings.

No. Citeable does not store any customer personally identifiable information (PII). We only record the referrer URL and revenue amount from AI-attributed orders — never customer names, emails, addresses, or payment details. See our Privacy Policy for full details.

You can cancel your Citeable subscription at any time from your Shopify admin under Apps → Citeable → Cancel subscription. Your access to paid features continues until the end of your current billing period. All your store data is permanently deleted within 48 hours of uninstall. If you have billing questions, email support@dazzletech.co.